Privacy Policy

This Privacy Policy ("Policy") explains how PI AI Innovative TechSolutions Private Limited ("PI AI," "we," "our," or "us") collects, uses, processes, and discloses information when companies ("Customer," "you," or "your") access or use our website, products, and services (collectively, "Services").

1. Information We Collect

We may collect and process the following information when you interact with our Services:

• Contact Information: Your company name, primary contact person's name, job title, email address, phone number, and business address.
• Account and Login Data: Usernames, passwords, and other information provided during registration.
• Transactional Information: Details regarding your purchase or subscription to our Services.
• Technical Data: Data automatically collected from your device, sensors, systems, infrastructures, or browser, such as operational parameters of pipeline systems, IP address, device type, operating system, browser type, cookies, and usage patterns.
• Analytical Data: Information related to your interactions with our website and dashboard, including pages viewed, time spent, and features used.
• Support Information: Any details provided during your support requests or troubleshooting interactions.

We may also receive information from third parties (such as partners or service providers) to supplement the data we collect directly from you, subject to the terms of those third parties. Additionally, we may collect metadata and log files to monitor system performance and enhance user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and Improving Services: To deliver, maintain, and continuously improve our AI-powered pipeline monitoring, leak detection, and theft detection Services.
• Account Management: To set up, manage, and secure your account and communicate with you regarding purchases, support requests, and updates.
• Customization and Personalization: To tailor our communications, dashboards, and product features to meet your specific operational needs.
• Analytics and Reporting: To analyze usage trends, monitor system performance, and generate aggregated insights for internal improvement.
• Regulatory Compliance: To comply with applicable laws and regulatory obligations, industry regulations regarding data protection and cybersecurity, and to support any legal claims or disputes.
• Marketing Communications: With your explicit consent, to send you relevant marketing communications about our new features, promotions, or services. You may opt out of such communications at any time.

3. Data Sharing and Restrictions

• Internal Use: Your information is used internally by PI AI Innovative TechSolutions Private Limited solely for the purposes described above.
• Third-Party Sharing: We will not sell, rent, or otherwise disclose your information to any third party, except as follows:
• When required by law or legal process.
• With trusted third-party service providers who help us deliver our Services, provided they are bound by confidentiality agreements.
• In aggregated, anonymized form that does not identify you.
• You agree not to attempt to re-identify or reverse-engineer any anonymized or aggregated data obtained through our Services or provided by us.

4. Data Security

We employ industry-standard technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive to secure your data, we cannot guarantee absolute security. You are responsible for implementing additional security measures on your end for any data exported from our Services.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Once your data is no longer needed, it will be securely deleted or further anonymized.

6. Customer Responsibilities

You are solely responsible for ensuring that your use of our Services complies with all applicable laws and regulations, including data protection and cybersecurity requirements. You must implement reasonable security measures to protect any data exported from our Services for your internal use. Additionally, you shall independently validate and verify any analytics or recommendations prior to integrating them into your operational decision-making.

7. Intellectual Property and Confidentiality

All intellectual property rights in our Services, including AI models, algorithms, software, and analytics methodologies, are owned by PI AI Innovative TechSolutions Private Limited. Nothing in this Policy grants you any rights in such intellectual property except as expressly provided. You acknowledge that the information and data provided through our Services are proprietary and confidential. You agree not to disclose or use such data beyond internal analysis without our prior written consent. This confidentiality obligation shall survive termination of these Terms.

8. Disclaimers and Limitation of Liability

• No Warranties: Our Services and website are provided on an "as is" and "as available" basis without any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our Services or website will be error-free or uninterrupted.
• Limitation of Liability: In no event shall PI AI Innovative TechSolutions Private Limited be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of our Services or website.
• No Guarantee of Results: While we aim for superior accuracy and real-time insights, we do not guarantee that our Services will detect every incident or prevent every loss.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience by remembering your preferences and analyzing website usage. You may manage your cookie preferences through your browser settings; however, disabling cookies may affect certain functionalities.

10. Third-Party Services or Links

Our website may contain links to third-party sites that are not operated by us. We are not responsible for the privacy practices or content of these sites or services. The inclusion of such links or services does not imply our endorsement of the views expressed within them.

11. Service Availability Disclaimer

While we strive to keep our website and Services secure and running smoothly, PI AI Innovative TechSolutions Private Limited does not guarantee continuous, uninterrupted access due to possible technical issues beyond our control. We are not liable for any temporary unavailability or data loss.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Policy on our website or within our Services. Your continued use of our Services signifies your acceptance of the updated Policy. We recommend reviewing this Policy periodically.

13. Your Rights and Choices

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with this Policy shall be resolved in accordance with applicable laws.

As a Customer, you have the right to:

• Access and obtain a copy of your data upon request.
• Request corrections to any inaccurate or incomplete information.
• Request deletion or restriction of processing when your data is no longer necessary.

By accessing and using our website and Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. For any questions or concerns regarding this Privacy Policy, please contact us at: contact@piaitech.in.